Help

If you need to reach us for help, please see our Contact page. Or peruse our Frequently Asked Questions below.

Why can't I view the video livestreams on the Live TV page?

Our live stream, is available free online, and with the Cascade PBS ROKU, Apple TV, or Amazon Fire TV apps, as well as with the PBS app. Anyone in our broadcast area of Greater Seattle can livestream Cascade PBS, PBS KIDS, Create, and World channels on this website. Cascade PBS Passport members can also livestream from anywhere within the United States. Unfortunately, due to rights restrictions beyond our control, the livestream is not available in Canada.

Your website made a mistake on my location and I cannot view Live TV streaming. How can I fix that?

Cascade PBS uses two layers of geolocation services to determine where visitors are located. Our first check relies on your IP address, which is largely accurate, but not perfect. If we think you are outside of our local broadcast area, the website will ask your permission to run a second, more accurate check.

It's also possible our system has made a mistake identifying your location. Please use this tool to verify or update your location. If that doesn’t solve your problem, please contact us for assistance.